{"id":4959,"date":"2023-06-06T13:05:57","date_gmt":"2023-06-06T13:05:57","guid":{"rendered":"https:\/\/vasabasta.rs\/?page_id=4959"},"modified":"2025-01-19T19:13:32","modified_gmt":"2025-01-19T18:13:32","slug":"reklamacije","status":"publish","type":"page","link":"https:\/\/vasabasta.rs\/en\/reklamacije\/","title":{"rendered":"Reklamacije"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4959\" class=\"elementor elementor-4959\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c142f8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c142f8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-42a5132\" data-id=\"42a5132\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84bc1a9 elementor-widget elementor-widget-text-editor\" data-id=\"84bc1a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Reklamacije &#8211; Va\u0161a prava i postupak<\/b><\/p><p><span style=\"font-weight: 400;\">Va\u0161a ba\u0161ta se trudi da svojim kupcima pru\u017ei samo najkvalitetnije proizvode.\u00a0 Ipak, razumemo da mo\u017ee do\u0107i do situacija u kojima je potrebno ulo\u017eiti reklamaciju. U skladu sa Zakonom o za\u0161titi potro\u0161a\u010da Republike Srbije, omogu\u0107avamo jednostavan i efikasan proces reklamacije.<\/span><\/p><h3><b>Pravo na reklamaciju<\/b><\/h3><p><span style=\"font-weight: 400;\">Kupci imaju pravo da ulo\u017ee reklamaciju ukoliko:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prijemom robe uo\u010de fizi\u010dka o\u0161te\u0107enja, kvarenje ili neadekvatnu kvalitetu proizvoda.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dobiju proizvod koji se razlikuje od naru\u010denog.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Reklamaciju je mogu\u0107e podneti odmah po prijemu proizvoda, a najkasnije u roku od <\/span><b>24 sata<\/b><span style=\"font-weight: 400;\">, kako bismo osigurali pravovremenu proveru i re\u0161avanje problema.<\/span><\/p><h3><b>Kako podneti reklamaciju?<\/b><\/h3><p><span style=\"font-weight: 400;\">Reklamaciju mo\u017eete podneti na slede\u0107e na\u010dine:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Putem e-maila:<\/b><span style=\"font-weight: 400;\"> Po\u0161aljite opis problema, fotografije proizvoda i broj porud\u017ebine na na\u0161u e-mail adresu <\/span><a href=\"mailto:vasabasta24@gmail.com\"><span style=\"font-weight: 400;\">vasabasta24@gmail.com<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Putem telefona:<\/b><span style=\"font-weight: 400;\"> Kontaktirajte nas na [unesite broj telefona] i na\u0161 tim \u0107e Vas dalje uputiti u postupak.<\/span><\/li><\/ol><h3><b>Proces re\u0161avanja reklamacija<\/b><\/h3><p><span style=\"font-weight: 400;\">Po prijemu reklamacije, obavezujemo se da:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Potvrdimo prijem reklamacije u roku od <\/span><b>24 sata<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Procenimo situaciju i obavestimo Vas o re\u0161enju u roku od <\/span><b>48 sati<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">U zavisnosti od prirode reklamacije, nudimo:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Zamenu proizvoda<\/b><span style=\"font-weight: 400;\"> \u2013 dostavljamo Vam novi proizvod istog kvaliteta bez dodatnih tro\u0161kova.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Povra\u0107aj novca<\/b><span style=\"font-weight: 400;\"> \u2013 ukoliko zamena nije mogu\u0107a.<\/span><\/li><\/ul><h3><b>Napomena<\/b><\/h3><p><span style=\"font-weight: 400;\">Va\u0161a ba\u0161ta je posve\u0107ena osiguravanju kvaliteta i zadovoljstva svojih kupaca. Hvala Vam na poverenju!<\/span><\/p><p><span style=\"font-weight: 400;\">Za sve dodatne informacije, slobodno nas kontaktirajte putem<\/span> <span style=\"font-weight: 400;\">+381 65 4059000<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Reklamacije &#8211; Va\u0161a prava i postupak Va\u0161a ba\u0161ta se trudi da svojim kupcima pru\u017ei samo najkvalitetnije proizvode.\u00a0 Ipak, razumemo da mo\u017ee do\u0107i do situacija u kojima je potrebno ulo\u017eiti reklamaciju. U skladu sa Zakonom o za\u0161titi potro\u0161a\u010da Republike Srbije, omogu\u0107avamo jednostavan i efikasan proces reklamacije. Pravo na reklamaciju Kupci imaju pravo da ulo\u017ee reklamaciju ukoliko: &hellip; <a href=\"https:\/\/vasabasta.rs\/en\/reklamacije\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Reklamacije<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4959","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reklamacije - Vasa Basta<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vasabasta.rs\/en\/reklamacije\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamacije - Vasa Basta\" \/>\n<meta property=\"og:description\" content=\"Reklamacije &#8211; Va\u0161a prava i postupak Va\u0161a ba\u0161ta se trudi da svojim kupcima pru\u017ei samo najkvalitetnije proizvode.\u00a0 Ipak, razumemo da mo\u017ee do\u0107i do situacija u kojima je potrebno ulo\u017eiti reklamaciju. 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